Services

SPA supply from the simplest cash register (on line purchase only) through to state of the art integrated EPOS solutions for enterprise level concerns and all levels of business operator in between.

 SPA provide EPOS solutions this means:

SPA provide presale assistance relative to client needs with due consideration to the operating environment, including power and data communication needs, be they cable or wireless.

SPA configures the hardware and software to the clients’ agreed and signed off specification.

SPA install and work with main contractors to ensure power and data requirements are met.

SPA train your managers to ensure ownership of the solution.  SPA can train end user staff but prefer to be in attendance whilst management do the training to check that the ownership has been satisfactorily transferred.

SPA provide support through our helpdesk, the hours of which can be tailored to cover your business. This can include with certain solutions the ability to fix the problem remotely provided you have broadband, leading to a speedy resolution.

SPA maintain and fix to a service level agreed with you.

SPA can offer a managed service covering product/menu/price updates, report management and delivery, query handling.

Support

SPA cover the entire UK from a Sales and Support perspective, as well as having some European installations.

From pre sale consultancy and assistance with your requirements through to a comprehensive maintenance and support package to ISO 9001 quality assured standards. SPA will be with you all the way.  From listening to what you require, controlling your business selection of suitable hardware and software to meet your budget.

Assistance with financing through SPA’s leasing partners.

Installation and the all important training of your management and staff.

Options include on site handholding for that all important go live date, as well as assistance with the crucial first stock take and reconciliation with what the computer says!

Help is just a phone call away along with a maintenance support package tailored to your needs and budget.

Finally regular updates on product functionality for both hardware and software, keeping you in the loop and ensuring technical obsolescence is kept to a minimum.

So buying the product from SPA is the beginning of a fully supported relationship for your business we can even manage your data if required.

All this is to, independently audited, ISO 9001 Quality Assured and ‘Safe Contractor’ standards.